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All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. Make order with Bzpop.co.uk you agreed to our Terms and Conditions.
Return Policy
Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellation Policy:

- Orders canceled within 6 hours of payment confirmation* will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please click here to proceed.

*When you receive an email from Bzpop.co.uk titled Payment accepted", your payment has been confirmed.
Returning For Replacement Or Refund

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

- We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.

- Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.

- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.

- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@bzpop.co.uk and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

- We don't take any responsibility on the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before.

- We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted

- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is USD 100, the refund is USD 70), and the shipping cost you paid before will not be refunded.

If there are quality problems with your dress(es), please follow the steps below:

1) Contact Customer Service within 24 hours of receiving your package. Your requests must be received within 24 hours after we receive your order by email, otherwise we will not accept.

2) Once your request has been processed by Customer Service, they will provide you with a Product Return Form that must be filled in and included with your return.

3) Send your items to us as soon as possible once Customer Service has provided the form. Include the completed Product Return Form with your return.
Defective, Damaged or Mis-shipped Items

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@bzpop.co.uk and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.

Dress is the size you ordered but does not fit

If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:

- You may go to a local tailor to have the dress resized (at your own cost).

- You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.

Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on Rjsbridal.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

We have rights to refuse any disputes, refund and exchange problems if you send us complaints emails, problem emails or dispute emails out of one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.


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Most Helpfull Reviews
  • byKatie Doyle
  • 05/13/2013
  • BRIDE

    Katie Doyle

  • MY DRESS

    Abilene

  • My Wedding Date

    05/13/2013

I was sceptical about ordering a dress on line for my wedding but all my doubts disappeared when i opened the box and saw the dress. i went like wooowww. All i needed to do was a small alteration with the bast and voila my dress was perfect.
A friend removed the floral behind the dress and placed it on the shoulder for me. I did not wear a petticoat because I thought i will look bulky since the dress was already heavy All the other things i ordered from Bzpop were just good.
thanks to their live chat personnel.
  • byMelanie
  • 11/12/2013
  • BRIDE

    Melanie Correia

  • MY DRESS

    Evelyn

  • My Wedding Date

    11/12/2013

I live in Honduras, i was really nervous to order it because well it was a very long trip for it to get here. But when it did i fell in love with it, it was perfect exactly even better then the picture just how i wanted my dress to be. It fit perfect as well i got a mermaid petticot to give it that lil extra wow to it, the color the details everything was perfect. So girls dont be afraid to buy it because youll fall in love with it as well. Here are some pictures of the dress.
Thank you again Bzpop for making my perfect dress.
  • byRachel
  • 07/28/2013
  • BRIDE

    Rachel Biedrzycki

  • MY DRESS

    Ambrosia

  • My Wedding Date

    07/28/2013

was alittle bit scared to order offline but after searching and finding nothing and not wanting to pay an arm and a leg i found this website read the reviews and ordered exactly what i was looking for. it came within 3 weeks after ordering it and was perfect i ordred a size 2 and then had my family friend seamstress adjust it to my size. it was perfect on the day and no one would have guessed i spent 320 bucks on it.
  • byJenn
  • 12/05/2013
  • BRIDE

    Jenn Hall

  • MY DRESS

    Isela

  • My Wedding Date

    12/05/2013

Wat can I say.... Great dress!! Exactly like the picture ....!! I have low expectation since I have never bought a dress online... but the dress is AMAZING !!!!!!!!! cant be any happier!
the top has a great boning to slim your body down.. and to show your curve ..work like a corset =)
I ordered the dress on the 30 of October and I received it within 3 weeks.
I have bought another wedding dress, in case this one didnt turn well.. but look like I will be using this one. Great job Bzpop! Thanks so much !
  • byFlavia
  • 04/14/2013
  • BRIDE

    Flavia Fayet Moore

  • MY DRESS

    Nikkita

  • My Wedding Date

    04/14/2013

I was delighted to be the first bride to wear Nikkita!. Thank you Bzpop for designing such a beautiful dress. It was just perfect.
  • byBillie-Jo
  • 12/09/2011
  • BRIDE

    Billie-Jo Rebanks

  • MY DRESS

    Chadley

  • My Wedding Date

    12/09/2011

Hello, Dear Sirs, I would like to thank you for providing such as this website that help me get the most beautiful dresses at a very reasonable price. I got my dress and it was amazing, from the material, the model, the quality, same as the picture. I am telling all my friends about this website because it has the honesty, the fast delivery, the variety and above all the quality at a reasonable price. I have sent the link to all my friends may this website leads them to the happiness as it did to me. Once again, I would like to thank you for your great effort and support and honesty that you have shown to me and be sure that this wont be the last time to order, it was a good experience to me and I would be more than glad to repeat it and live it again because my feeling of emotions and happiness was beyond all what i can explain or tell Really Thank you Best Regards
  • byMelissa
  • 05/05/2013
  • BRIDE

    Melissa Willings

  • MY DRESS

    Mirin

  • My Wedding Date

    05/05/2013

This dress was absolutely perfect. I knew it from the second I tried it on. My husband loved it as well. He said it took his breath away. It was elegant and so comfortable. I didn't want to take it off. Thank you Bzpop for helping to make my wedding the happiest day of my life.
  • byMelissa
  • 07/15/2013
  • BRIDE

    Melissa Willings

  • MY DRESS

    Mirin

  • My Wedding Date

    07/15/2013

I loved this dress!!! i was like a kid anxiously waiting for the delivery. I literally teared up when i tried it one. it is beautiful. only problem,i sent my measurements, and didn't realized they make it a little longer, so i have to alter. I received a week before it was scheduled. overall, i am very happy.
  • byLucy
  • 11/06/2013
  • BRIDE

    Lucy Heap

  • MY DRESS

    Rosalyn

  • My Wedding Date

    04/06/2013

Can I fault this dress or Bzpop? Absolutely not! I ordered this dress to be custom made, and 18 days later, it was in my hands. The quality of workmanship is beautiful! It is obvious that a lot of time and care has been put into the making of this dress. I had it custom made and it could not fit any better - absolutely beautiful! I really look forward to wearing this dress at my wedding in April next year :) thank you so much to the wonderful people who work at Bzpop for making this part of the journey so easy for me! A+++++++++++++++++++++++++++++++++++++++++++ ~Jordan :)
  • byMika
  • 03/29/2013
  • BRIDE

    Mika Carrico

  • MY DRESS

    Geneva

  • My Wedding Date

    04/21/2013

As alot of people, I was a bit apprehensive about ordering my dress online. I choose something safe just in case; but I have to say that this dress has exceeded all my expectations!!! It's well made, made and delivered well within the time frame they gave me and is exactly what I ordered:) I ordered it to be custom made but I will need a few tweaks here and there but over all is fabulous!!! I am a slighly bigger lady and recommend this dress to anyone who wants to hide their bottom as the fabric sits well over your bottom and hangs nicely. Thank you Bzpop I would highly recommend you to anyone, and infact my sister has ordered her wedding dress since. Helen:)
  • byKatie
  • 05/08/2013
  • BRIDE

    Katie Boswell

  • MY DRESS

    Dominique

  • My Wedding Date

    05/08/2013

We got married in Oahu, Hawaii on 5/8/12. It was a perfect day. Small, intimate wedding. The pics turned out beautiful. I have had soooooo many compliments on my dress and I felt amazing in it. A perfect dress for a perfect day!
  • byJessica
  • 11/15/2013
  • BRIDE

    Jessica Stutz

  • MY DRESS

    Kendra

  • My Wedding Date

    12/08/2013

This is everything you could ever want in a wedding gown ... it's classic bridal with a modern flair and sparkles like you wouldn't believe. My husband just said "WOW" when he saw me for the first time and I just beamed! Thank you Bzpop! I can't wait to wear it :)
  • byAmy
  • 05/21/2011
  • BRIDE

    Amy Johnson

  • MY DRESS

    Mirabella

  • My Wedding Date

    05/21/2011

My wedding was a dream come true, lit up by the night's spectacular "super moon!!!" The entire event felt like it was straight out of a fairytale. And thanks to the gown, it was the definition of perfection! Prior to our marriage, my husband and I had been together for 10 1/2 years...dating since I was 15 years old…true high school sweethearts. After proposing to me on the day after my birthday, I began looking for the perfect gown. While doing some research online, I fell in love with the Bzpop line! Even though I found some beautiful gowns from other designers; the "wow" factor did not hit me until I put on the Talese....I was speechless. Tears immediately filled my eyes, and the overwhelming feeling I had looking into the mirror took my breath away. This was it! This was "the one!!!" It was absolutely stunning!!! I was having my "bridal moment," and Bzpop made it happen!
  • byJackie
  • 10/15/2013
  • BRIDE

    Jackie White

  • MY DRESS

    Talese

  • My Wedding Date

    11/05/2013

I was truly delighted with my dress when it arrived, it far exceeded my expectations and will make my special day even better. It was prompt efficient service and delivery. Thank you so much.
  • byTrisha
  • 08/26/2011
  • BRIDE

    Trisha Mott

  • MY DRESS

    Jovi

  • My Wedding Date

    08/26/2011

Totally satisfied by the experience of shopping on Bzpop. I took a huge risk shopping for my sister's wedding gown online... Reading the reviews of other satisfied clients and some complaints, i decided to take this risk and... I AM GLAD I DID! This dress is simply georgeous and so beautifully made!
  • byGloriela
  • 02/14/2011
  • BRIDE

    Gloriela Reyes

  • MY DRESS

    Jenna

  • My Wedding Date

    03/20/2011

I just received my dress and immediately put it on. It is absolutely beautiful! I cannot wait to wear this, for my wedding, in March! It came beautifully packaged, with a garment bag, for hanging it up. My only wish is that they had included instructions on threading the ribbon,for the back, and for hiding the excess ribbon, once it is threaded through. One hint, for those buying the dress? It will need a gentle steaming, once you receive it, as it will be slightly rumpled. My dress came a full week and a half ahead of schedule and I really love it! I will definitely buy a dress from Bzpop.co.uk again, you can bet on that! Thank you!
  • byNicola
  • 10/14/2013
  • BRIDE

    Nicola Yeats

  • MY DRESS

    Victoriana

  • My Wedding Date

    11/15/2013

I just received this dress and it is GORGEOUS!!!!!!! I am amazed at the obvious care that went into making this dress. I ordered it in Champagne for our on the beach vow renewal ceremony in November. I will post pics as soon as I get some!! I can't wait to wear this gown!!! The dress was definately worth the wait, although considering how far it traveled, I have to admit that it arrived sooner than expected.
  • bySophie
  • 04/08/2013
  • BRIDE

    Sophie Harvey

  • MY DRESS

    sadora

  • My Wedding Date

    04/08/2013

When I first started shopping for dresses, I had a crush on Bzpop.... After seeing on Bzpop, I was in love. This dress was perfect for my Las Vegas wedding. I never had seen that look on my groom's face. The day of, tourists were stopping to take pics of me and my dress, I felt so beautiful. Thank you Bzpop!
  • byChrisitanne
  • 10/25/2013
  • BRIDE

    Chrisitanne Nguyen

  • MY DRESS

    Destiny

  • My Wedding Date

    11/08/2013

This is dress is absolutely beautiful and looks exactly like it does in the pictures! It has boning on the inside to keep the shape and as big as I am, this dress is flattering. I have attached a picture of myself which we took last night when I received them. I would recommend this dress a million times over!